Customer Guarantee
Returns & Refund Policy
Zobra IPTV comes with an unconditional 7-day money-back guarantee.
100% Risk-Free 7-Day Money-Back Promise
At Zobra IPTV, keeping you satisfied is our top priority. We are confident in the quality and stability of our 45,000+ channel network. If you buy any subscription plan and run into technical problems that our support team cannot fix, you are entitled to a full 100% refund within 7 days of purchase.
Who Can Get a Refund
- Your refund request is sent within 7 calendar days of your payment date.
- You had technical problems (e.g. servers not reachable, playlist errors, channels down for long periods) that our 24/7 technical team could not fix after troubleshooting.
- Your device is not compatible and could not be set up with any of our supported player apps (TiviMate, Smarters Pro, IBO Player, VLC).
How to Ask for a Refund
To make a refund request, just send an email to support@zobraiptv.online or contact us on WhatsApp with:
- Your order number or payment reference.
- The email address you used at checkout.
- A short description of the technical problem you had.
Processing Timeframes
Once your request is approved, the refund starts right away. The money will show in your bank account, credit card statement, or PayPal balance within 3 to 5 business days, depending on your bank.